This document serves as a comprehensive knowledge base for answering customer inquiries about Wazuri Webcraft’s services, processes, and policies. It is designed for use with our chatbot, FAQ pages, and customer support.
General Questions
What does Wazuri Webcraft do?
Wazuri Webcraft is a boutique web development firm specializing in creating tailored, high-quality digital solutions for businesses, including websites, e-commerce platforms, and online communities.
Why should I choose Wazuri Webcraft over other web development agencies?
Wazuri Webcraft provides strategic, high-quality solutions with a focus on efficiency, expert guidance, and cost-effective results. Unlike generic web agencies, we operate as a ‘web contractor’, overseeing projects and bringing in specialized experts when needed.
Who is your ideal client?
We work with:
- Small to medium-sized businesses looking for professional web solutions.
- Entrepreneurs and startups needing a strong digital presence.
- Organizations requiring e-commerce, community sites, or CRM automation.
- Business owners who value strategy and quality over quick-fix solutions.
Website Development
What types of websites do you build?
We specialize in:
- Business Websites – Informational sites for branding and customer engagement.
- E-Commerce Stores – Online shopping solutions tailored for growth.
- Community & Social Platforms – Membership-based sites and forums.
- Custom Websites – Tailored solutions with unique features.
Do you only work with WordPress?
While we can work outside of WordPress, we prefer it due to its best price/performance ratio and scalability for most businesses.
Can you redesign my existing website?
Yes! We offer website refreshes to improve design, performance, and usability without requiring a full rebuild.
Will my website be mobile-friendly?
Yes. All our websites are designed to be responsive and mobile-optimized.
How do you ensure website security?
We implement best practices, including:
- SSL certificates for encrypted connections.
- Security hardening to protect against malware and hacks.
- Regular updates and maintenance to keep the site secure.
Pricing & Payments
How much does a website cost?
Costs vary based on project complexity:
- Landing Page / One-Page Site – Starts at $1,000+
- Website Refresh – Starts at $750+
- Full Website Development – Starts at $2,000+
- E-Commerce Websites – Custom pricing based on complexity
Do you offer payment plans?
Yes, for projects over $2,000, we offer staged payments.
What payment methods do you accept?
We accept credit cards, PayPal, cryptocurrency, and cash.
Project Workflow
How does the website development process work?
- Consultation & Discovery – We discuss your needs and goals.
- Planning & Strategy – We outline the project structure.
- Design & Development – We build your website.
- Testing & Revisions – We refine and optimize.
- Launch & Post-Launch Support – We deploy and maintain your site.
How long does it take to build a website?
Timeframes vary:
- Landing Page / One-Page Site – 2 to 3 weeks
- Standard Business Website – 4 to 6 weeks
- E-Commerce Website – 6 to 10 weeks
What do you need from me to start a project?
- Project goals and vision
- Branding assets (logo, colors, fonts)
- Content (or we can provide content assistance)
- Domain & hosting details (if applicable)
Support & Maintenance
Do you offer ongoing website maintenance?
Yes, we provide monthly maintenance plans that cover:
- Security updates
- Performance monitoring
- Content updates
What if I need website changes after the project is completed?
We offer:
- One-time revisions for minor tweaks.
- Ongoing support packages for continuous updates.
Can I manage my website myself after it’s built?
Yes! We provide some basic hands-on training for those who wish to manage their own sites, along with video tutorials to guide you through the process.
Hosting & Technical Questions
Do you provide hosting?
Yes, we provide hosting services. We will be adding more details about our hosting options as we update this document.
Can I move my website to a different hosting provider later?
Yes, all websites we build are fully portable, and we can assist with migrations.
Will my website be backed up regularly?
We recommend setting up automated backups, which we can configure for you.
Domain & Additional Services
Do you offer domain name registration?
Yes! We provide domain name registration services to ensure you have a seamless experience setting up your online presence.
Will my website integrate with third-party tools?
Yes, we can integrate CRM, payment gateways, booking systems, and more.
Can I add more features after the site is launched?
Yes! We design websites with scalability in mind, allowing future expansions.
Do you provide custom development for unique business needs?
Yes! We offer custom functionality development based on your requirements.
Booking Consultations
Can I schedule a consultation with Wazuri Webcraft?
Yes! We offer virtual consultations via video or audio calls. Our booking feature will be available soon, allowing you to select a time slot that works for you.
How do I book a consultation?
Once the booking system is live, you can choose a time slot, pick a video or audio consultation, and receive a confirmation email.
Customer Service & Policies
What if I have additional questions?
Our AI chatbot and BetterDocs knowledge base provide instant answers. You can also contact us for support.
Do you offer refunds?
We do not offer refunds on completed projects, but we ensure clear communication and approvals at every stage to prevent dissatisfaction.
What happens if I’m not satisfied with the final website?
We work closely with clients throughout the process, allowing revisions and adjustments to ensure satisfaction.
This document will be continuously updated to reflect new offerings and frequently asked questions. If a question arises that is not covered here, we will add it to this master reference.