Introduction #

Effective communication is key to a successful website project. At Wazuri WebCraft, we ensure clear, structured, and seamless collaboration so you always know the status of your project and have direct access to our team.

Preferred Communication Channels #

We use a combination of tools to keep our workflow organized and responsive.

1️⃣ Email (Primary Communication Method) #

📌 For project updates, document sharing, and general inquiries.
📌 Best for milestone updates, review feedback, and approvals.
📌 Expect responses within 24-48 business hours depending on the request.

2️⃣ Project Management Portal (For Active Clients) #

📌 Used for tracking project progress, milestones, and assigned tasks.
📌 Submit content, provide feedback, and view deadlines in one place.
📌 Login details will be provided upon project kickoff.

3️⃣ Scheduled Calls & Meetings #

📌 Kickoff Meeting – Discuss your goals and finalize the roadmap.
📌 Check-In Calls – Midway review of progress and feedback.
📌 Pre-Launch Call – Final revisions before going live.
📌 Post-Launch Training – Walkthrough on how to manage your new website.
📌 📅 Schedule a Call

4️⃣ Live Chat & Support System #

📌 For quick questions or urgent updates, our live chat support is available.
📌 Best for minor tweaks, troubleshooting, or guidance during a project.
📌 Use the chat feature on our website during business hours.

Best Practices for Smooth Collaboration #

✅ Centralize Communication – Use the project portal to keep track of all requests and responses.
✅ Batch Feedback – Instead of multiple small emails, compile feedback into structured updates.
✅ Use Clear References – If providing feedback, include screenshots or links where possible.
✅ Respect Timelines – Timely responses ensure the project stays on track.
✅ Ask for Help – If you’re unsure about anything, reach out—we’re here to assist!

Support After Project Completion #

Our communication doesn’t stop once your website goes live! We offer:

• 30 Days of Post-Launch Support to ensure a smooth transition.
• Ongoing Website Maintenance Plans for continuous updates and improvements.
• Direct Support for Additional Features or Changes.

📌 Get in Touch for Ongoing Support

Next Steps #

By following these communication guidelines, your project will run smoothly and efficiently. If you have any questions or need clarification, reach out anytime! 📌 Schedule a Call